FAQ

How visible will my star be?

We only ever name stars that are clearly visible online with a magnitude that ensures it can be located with a telescope.

What can I name my star?

You can name your star anything you like with exceptions of profanities of offensive remarks. We also suggest not using any offensive language on the personal message as this may cause your order to be deleted and a refund provided.

How long does delivery take?

We provide a super fast, super safe delivery! All of our orders have no visible stamps from Star-Name-Registry but do have our parent company, RGIFTS Return Address on. If you would like us to remove this, let us know! Email Delivery - This should take no longer than 12 hours in total but can be received within the same minute of ordering depending on the time of order. If you have not received your order, please contact us to request a resend as due to the automatically generated nature of this Emails, some providers may regard them as spam and prevent them from being received. Physical Delivery - Using DHL express Service we are able to ship your order almost anywhere within the world on a 1-2 Day Basis or we can provide a 3-7 Working Day Delivery via DHL & US Postal Service. If your order is being shipped to the UK, Europe or certain Isles, we may use Royal Mail AirSure Mail, this can take up to 1-3 Days for Mainland UK and 7-14 Days for the Rest of the World. If you have not received your order within 14 working days, please let us know! International delivery is charged at $9.95 for envelope order and FREE for gift sets. It takes 3-12 working days and this is worldwide including India and UAE.

Who are Star Name Registry?

We are an independent star registry offering you the chance to name your very own star which is then entered onto the star registry. We have already named over 100.000 stars and take pride in our excellent customer service.

What is a constellation?

A Constellation is a cluster or group of Stars. Each Star in the sky belongs to a Constellation, so even if you don't specifically choose a Constellation on your order, your Star will still belong to a Constellation. For more information about Constellations, please see here

How can I find my star?

There are several ways to locate your star, firstly we would suggest heading over to our Star Register and entering your unique reference found on your deed, hit enter and you'll locate the details on our page. Using the Google Sky link you'll be referred to a Google Sky page, this will automatically direct your browser to locate your star and set it in the middle of your screen for viewing. Using Google Sky you can browse the galaxy and the constellations within. The second method of locating your star is using Google Sky and the night Sky. Using the Constellation that your star belongs too you can find reference points, for example if your star is located within the Big Dipper, you'll need to find the closest Constellations line to your star. If you're in possession of a Telescope, you may be able to enter the co-ordinates of the star which will automatically locate the star for you.

How do I name a star? 

Naming a Star could not be easier with our easy to use form. Simply hit the 'Name a Star' link or click here and select a star. All of stars are real stars and we promise to never name the same star twice. If your star manages to Supernova or is hit by a rather large cosmic meteorite, we promise to provide you with a new Star, absolutely free of charge! Once you have chosen between either a deed set or a gift set, you should select either an Standard, Extra Bright or Binary Star! Simply select the product, fill in the details and place the order. If you need further assistance, we encourage you to use our Toll-Free number and contact one of our specialist Staff members to provide you with assistance!

What is the star deed?

A star Deed is the 250gsm (Thickness) professionally printed award that we send you upon purchase. This will contain the name of your star, the memorable date, personal message, signatures of deed provisioner and of course the Star-Name-Registry official embossed seal of approval.

What is the memorable date? 

The memorable date is any date that is of relevant to the recipient. For example, if you're purchasing the star as a gift for a wedding, it may be the date of the wedding or of the engagement. If you're purchasing the gift in memory of a lost loved one, it may be the date of death or date of birth in remembrance. The date is entirely up to you!

Does the name last forever? 

Our registry will last forever! All of our deeds are backed up in a secure location so we can always provide duplicate copies of the deed! Further more, our Registry has a unique database that cannot be renamed or edited without your own approval.